- Fast / smooth delivery (many customers praised delivery speed and the overall delivery experience)
- Great customer service & communication (friendly, helpful support and good communication)
- Good product quality (overall positive feedback about the products, e.g. logs / briquettes)
- Delivery issues (e.g. wrong pallet, offloading problems, delivery left in an inconvenient spot)
- Communication problems when something goes wrong (support can feel weaker in problem situations)
- Website / platform issues (password problems, ordering difficulties, missing tracking info)
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
What did most customers enjoy?
1. Fast / smooth delivery
61.4% of customers praised delivery speed or mentioned delivery experience.
"What a fantastic company very quick delivery and the service.
Nicolette Lennox was amazing and as promised got me a quick delivery, thanks again and it nice to
know there are still some decent companies around , kind regards Phil" - Trustpilot
"Great service, driver was very informative about when he was going to arrive" - Facebook
"First class service. Verdo briquettes pallet left on drive. Great delivery. Good communication of delivery progress. Just remember the pallet is large and very heavy." - Google
2. Great customer service & communication
60.9% of customers praised customer service and communication.
"We + Tig(😸) are extremely grateful for Calido for making our Christmas special by fitting in the Log burner just in time.
Everyone is very kind, smiley and eager to help at the Calido showroom .The shop has a warm atmosphere because of the lovely people who work there.
THANK YOU SO MUCH Craig and his colleague (apologies for forgetting his name😞)!
They were very nice, worked very hard and made everything happen in no time!
I will absolutely recommend the company!
Thank you all!🙏❤️"
- Trustpilot
"I ordered a Husqvarna chainsaw from Calido. Delivered quickly. Great service and communication.
Would not hesitate to and of course will buy from Calido again." - Google
What disappointed customers?
1. Delivery issues
"The delivery came could not take it off truck came back next day didn’t let us know till appeared at front door took order off and left in lane previous delivery brought it on to drive" – Trustpilot
"Delivery arrived on the wrong pallet so had to man handle the logs in from the pavement." – Trustpilot
2. Communication issues when something goes wrong
"Ordered from them for the first time, was sent a 10% discount code which didn't work, and when I phoned to query, I was told I should have phoned before I placed my order!!!.
They had no intention of apologising for their misleading wording, and furthermore didn't offer to refund me 10% as a goodwill gesture for a new customer.
Not impressed, and won't be using them again.(obviously I wrote my review before I received an apology and £10 credit, - but I did have to argue for it!!)" – Trustpilot
"I would like to give 5 stars as I have over the last three years and several orders later but the experience with the new Internet platform was far from satisfactory.
Had to make several phone calls to change my password. Ordering used to be one click away, this time three phone calls later ended up placing the order on the phone,
I don't call that progress. In addition absolutely no tracking information in spite of downloading the suggested app.
Absolutely nothing wrong with the product just need to improve IT." – Trustpilot
Atypical / unusual review
"Went to the Calido yard and were shown logs that we wanted. were given 2 net bags of logs to take home.
WeThis web site will not let me wriite what I want without putting in complete nonsense – Trustpilot
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- ThermoWood cladding
- Integrated AISI 316 heater
- Insulated cover + thermal insulation,
- 16 hydro jets, 12 air jets,
- 11 multi-colour LEDs,
- Curved steps
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