- Fast / smooth delivery (many customers praised delivery speed and the overall delivery experience)
- Great customer service & communication (friendly, helpful support and good communication)
- Good product quality (overall positive feedback about the products)
- Delivery issues (e.g. wrong pallet, offloading problems, delivery left in an inconvenient spot)
- Communication problems when something goes wrong (support can feel weaker in problem situations)
- Website / platform issues (password problems, ordering difficulties, missing tracking info)
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
What did most customers enjoy?
1. Customer service / support
"I had a really great experience with gardenvity. Very helpful and answered all my questions quickly.
The whole process was smooth and I’m very happy with the service." - Trustpilot
"The staff responded to questions very quickly and competently. Delivery was faster than expected.
The product is excellently made and a lot of fun. Highly recommended!" - Trustpilot
"Fantastic service from start to finish. Before ordering I had lots of questions and they were answered quickly and clearly.
Delivery was smooth and the whole experience was really professional. Highly recommend!." - Google
2. Fast delivery / quick shipping
"We couldn't believe 3 days after we made our purchase, the hot tub was delivered to our door! Great service and communication throughout.
The tub itself is fantastic quality and we are over the moon with it."
- Trustpilot
"The hot tub arrived within a week of ordering and the delivery was very smooth.
Great quality product and the team were helpful from start to finish. Highly recommend." - Trustpilot
"Well done Gardenvity! Our wood fired Hot Tub arrived quickly and in perfect condition.
Great service from the team and the delivery was spot on. Thank you!" - Trustpilot
3. Good product quality / workmanship
"The hot tub looks and is of very good quality. Delivery was very fast. Assembling the steps was a bit difficult because the drill holes didn't line up.
Nevertheless, I'm very satisfied."
- Trustpilot
"Excellent service, very well made, and good communication.." - Trustpilot
"The staff responded to questions very quickly and competently. Delivery was faster than expected.
The product is excellently made and a lot of fun. Highly recommended!" - Trustpilot
What disappointed customers?
1. Delivery logistics
"Update 2: The missing part was sent because there were problems during assembly and the wrong part was delivered.
After several attempts to contact them, the correct part was sent. Nevertheless, it was very annoying and cost a lot of time." – Trustpilot
"The hot tub looks and is of very good quality. The lights and whirlpool create a fantastic experience. The wooden cladding, steps, and pumps look elegant and are sturdy. The heater heats up well.
The interior of the tub is high-quality. There's plenty of room to relax, and the seating is comfortable. Customer service responds quickly.
Unfortunately, there was a delivery delay and some initial discrepancies, but we are now very happy with it. Pure relaxation in our own garden. It was worth it! 👍😀" – Trustpilot
2. Product issues
"Ordered from them for the first time, was sent a 10% discount code which didn't work, and when I phoned to query, I was told I should have phoned before I placed my order!!!.
They had no intention of apologising for their misleading wording, and furthermore didn't offer to refund me 10% as a goodwill gesture for a new customer.
Not impressed, and won't be using them again.(obviously I wrote my review before I received an apology and £10 credit, - but I did have to argue for it!!)" – Trustpilot
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- ThermoWood cladding
- Integrated AISI 316 heater
- Insulated cover + thermal insulation,
- 16 hydro jets, 12 air jets,
- 11 multi-colour LEDs,
- Curved steps
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Do you have any experience with this brand?