- Fast / smooth delivery (many customers praised delivery speed and the overall delivery experience)
- Great customer service & communication (friendly, helpful support and good communication)
- Good product workmanship (overall positive feedback about the products)
- Delivery problems / logistics issues (delays, offloading issues, delivery left in inconvenient places)
- Missing parts / damaged items on arrival (some customers reported incomplete deliveries or damaged components)
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
What did most customers enjoy?
1. Fast delivery / quick shipping
“Quality products and professionalism guaranteed, delivery time faster than expected. If you need to buy a Nordic bath, get a Skargard.” - Trustpilot
“Fantastic service from start to finish. The whole process from ordering to delivery was really straightforward. Mark kept us updated throughout.
The delivery was quick and the hot tub looks amazing. We’re so pleased with it and can’t wait to use it more!" - Trustpilot
“Skargards hot tubs are top quality! Beautifully built and finished. Great customer service from Mark and the team, and delivery was quicker than expected.
Everything arrived as planned and the whole experience was smooth from start to finish.” - Trustpilot
2. Customer service / support
“Super service, quick response to email (within 24 hours). Skargårds was the only supplier that could deliver to our needs.
We are super happy with our wilderness bath and can only recommend Skargårds to others.”
- Trustpilot
"The hot tub arrived within a week of ordering and the delivery was very smooth.
Great quality product and the team were helpful from start to finish. Highly recommend." - Trustpilot
"Fantastic service from start to finish. The whole process from ordering to delivery was really straightforward.
Mark kept us updated throughout. The delivery was quick and the hot tub looks amazing. We’re so pleased with it and can’t wait to use it more!" - Trustpilot
3. Good product quality / workmanship
“Fast delivery, excellent communication, top quality. We are very satisfied.”
- Trustpilot
“We are very happy with the hot tub. It is nice and sturdy, and retains heat well. Recommended!” - Trustpilot
“I have taken 12 months to write this review (As I wanted to give it a full year before commenting). Where do I start? Firstly, the product is outstanding. We absolutely love it.
Secondly, the customer service from Mark and the team has been second to none. From the first enquiry, right through to delivery and aftercare, they have been brilliant.
Any questions we had were answered quickly and clearly, and they were always helpful and friendly.
The delivery was well organised and the communication throughout the process was excellent. Even after installation, they continued to support us with advice on best use and maintenance.
Honestly, they don’t do 6 stars, but if they did, I’d give them that!” - Trustpilot
What disappointed customers?
1. Delivery problems / delays / logistics issues
“This is our second hot tub. We decided to get a Skargards because of the reviews and because it is made in Sweden.
Unfortunately, the delivery was delayed and communication was not great. When it finally arrived there were issues with the delivery process and we had to chase for updates.
The tub itself is great, but the logistics side really let the experience down.”– Trustpilot
“I am leaving this review as I am incredibly disappointed with the delivery and how everything was handled.
There were delays, changes to dates, and a lack of clear communication.
The product itself is lovely, but the delivery experience caused a lot of stress and took much longer than expected.” – Trustpilot
2. Missing parts / damaged items on arrival
“From the beginning, there were several problems:
1. Delivery was later than the guaranteed date.
2. When it was finally delivered, your installer didn't have all the parts. So we waited another month for the remaining parts.
3. The chimney that was delivered was very wobbly. It moved 30 cm to each side. You had no solution for this, so we installed a support rod for the chimney ourselves.
4. The wooden paneling was scratched. You sent us a paint that was a completely different shade, and we had to repaint the entire hot tub.
5. You initially refused to acknowledge our complaints about the broken handles.
Only after I contacted my lawyer did you accept the claim. You promised to deliver new stainless steel handles. First, it was in days, then in a month, and now it's been two months.
We still haven't received the handles.” – Google
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- ThermoWood cladding
- Integrated AISI 316 heater
- Insulated cover + thermal insulation,
- 16 hydro jets, 12 air jets,
- 11 multi-colour LEDs,
- Curved steps
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